We want your online purchases to be safe, that’s why we only provide certified electronic payment, accurate packaging and a warranty on the products.

All our selected items are covered by a 12 months warranty against defects of compliance.

Return for defects or non-compliance

Should the purchased Product be damaged because of the transportation or because of factory defects, RIVE21 will replace the Product under warranty, with no additional charge.

To avail oneself of this right, it is necessary to: send a written communication within 5 (five) days from delivery of the Product to RIVE21 by sending an e-mail to claims@rive21.com, or alternatively you can access the dedicated order area and report the claim, stating the order reference, the detailed description of the damage or defect of the Product. Our customer service will contact you to arrange a replacement.

Important

The product to be replaced must be carefully stored in its original packaging.

RIVE21 will arrange for a replacement, which will be sent to the address stated on the invoice, in the shortest time possible.