- Free Shipping
From single objects to large projects. RIVE21 provides a variety of shipping options and services.
We offer services ranging from standard shipping via express courier to home delivery via specialized couriers, as well as installation by qualified personnel. Additionally, with our exclusive service dedicated to projects, our in-house team, either independently or in collaboration with local logistics partners, provides a turnkey solution for delivery and assembly covering even the most complex projects. For further information, please contact our Customer Service department For further information please call our customer service at the number +34 609 153736 or send an email to [email protected].
Below, you’ll find key shipping information for different countries. Please, select your country for more details.
RIVE21 regularly delivers throughout Europe, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.
Standard shipping
Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.
In Europe, standard shipping requires 5-10 working days from the actual availability of the products and is free of charge for orders exceeding €150, with a few exceptions for particularly bulky items or deliveries to remote areas.
For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, RIVE21 will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.
Shipping costs and options are always displayed at checkout.
Notes: The indicated days do not include weekends, long weekends, and holidays.
For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.
Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.
The specified number of days refers exclusively to working days from Monday to Friday.
Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.
If the goods cannot be delivered due to the recipient’s absence and/or missing import documentation, or if they are not collected within the storage period allowed by the courier, the customer will be responsible for their return to RIVE21 warehouses and any subsequent reshipment.
Home delivery and packaging disposal
For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly.
For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.
The indicated cost at checkout covers delivery under normal conditions, assuming no access restrictions or special handling requirements. Additional charges may apply for deliveries involving heavy or bulky items, the use of external platforms, special permit requirements, or the need for additional personnel. If any of these conditions apply, please contact customer service. They will review your order and provide an updated quotation based on the specific delivery requirements.
Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +34 609 153736 or via email at [email protected].
How are delivery times calculated
Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.
To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.
For instance, a product not listed as in stock, with an availability time of 4-6 weeks, will be in our supply chain within a maximum of 4-6 weeks after order confirmation.
To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse. If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +34 609 153736 or by emailing [email protected].
For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.
Damage during transport
RIVE21 delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.
Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering. Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: “Goods accepted subject to checking”. What should you do if one or more products have been damaged during transport?
If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.
Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website’s order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. For additional information, please reach out to our Customer Service at +34 609 153736 or send an email to [email protected].
Dispute resolution
A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.
Pickup from our warehouse
Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while RIVE21 will provide assistance with loading operations and handle administrative and documentary formalities.
RIGHT OF WITHDRAWAL
In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.
If you wish to proceed with the right of withdrawal, the product must be returned under the customer’s responsibility and at their own expense (including customs charges) at RIVE21’s main warehouse [RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)].
RIVE21 regularly delivers throughout Switzerland, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.
Standard shipping
Standard shipping takes place at street level, at the house number provided during the order placement.
In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.
In Switzerland, standard shipping requires 8-9 working days from the actual availability of the products and is free of charge for orders exceeding € 380, with a few exceptions for particularly bulky items or deliveries to remote areas.
For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers.
Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, RIVE21 will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.
Shipping costs and options are always displayed at checkout.
Notes:
The indicated days do not include weekends, long weekends, and holidays.
For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.
Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.
The specified number of days refers exclusively to working days from Monday to Friday.
Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.
If the goods cannot be delivered due to the recipient’s absence and/or missing import documentation, or if they are not collected within the storage period allowed by the courier, the customer will be responsible for their return to RIVE21’s warehouses and any subsequent reshipment.
EUR 1 Certificate
The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. RIVE21 provides the necessary documentation to ensure seamless access to these advantages.
For further information, please contact our Customer Service at +34 609 153736 or send an e-mail [email protected].
Customs clearance operations and costs
Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.
RIVE21 will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 8.1%; Customs Duties: 0%).*
RIVE21 holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.
*Notes:
The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.
The information presented is based on the European Commission website as of September 2023.
Upon request, the buyer can opt to pay customs clearance costs through RIVE21. In this case, please contact our Customer Service at +34 609 153736 or send an email to [email protected].
This option is not available for orders collected directly from a RIVE21 warehouse or showroom.
Home delivery and packaging disposal
For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly.
For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.
The indicated cost at checkout covers delivery under normal conditions, assuming no access restrictions or special handling requirements. Additional charges may apply for deliveries involving heavy or bulky items, the use of external platforms, special permit requirements, or the need for additional personnel. If any of these conditions apply, please contact customer service. They will review your order and provide an updated quotation based on the specific delivery requirements.
Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +34 609 153736 or via email at [email protected].
How are delivery times calculated
Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.
To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.
For instance, a product not listed as in stock, with an availability time of 4-6 weeks, will be in our supply chain within a maximum of 4-6 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.
If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +34 609 153736 or by emailing [email protected].
For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.
Damage during transport
RIVE21 delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.
Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering.
Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: ""Goods accepted subject to checking"".
What should you do if one or more products have been damaged during transport?
If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.
Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website’s order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.
For additional information, please reach out to our Customer Service at +34 609 153736 or send an email to [email protected].
Dispute resolution
A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.
Pickup from our warehouse
Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while RIVE21 will provide assistance with loading operations and handle administrative and documentary formalities.
RIGHT OF WITHDRAWAL
In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.
If you wish to proceed with the right of withdrawal, the product must be returned under the customer’s responsibility and at their own expense (including customs charges) at RIVE21’s main warehouse [RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)].
RIVE21 regularly delivers throughout the United Kingdom, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.
Standard shipping
Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.
In the United Kingdom, standard shipping requires 6-9 working days from the actual availability of the products and is free of charge for orders exceeding £420, with a few exceptions for particularly bulky items or deliveries to remote areas.
For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers.
Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, +34 609 153736 or via email at [email protected] will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 6-14 days.
Shipping costs and options are always displayed at checkout.
Notes:
The indicated days do not include weekends, long weekends, and holidays.
For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.
Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.
The specified number of days refers exclusively to working days from Monday to Friday.
Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.
If the goods cannot be delivered due to the recipient’s absence and/or missing import documentation, or if they are not collected within the storage period allowed by the courier, the customer will be responsible for their return to RIVE21‘s warehouses and any subsequent reshipment.
United Kingdom: Delivered with care, even after Brexit
Ordering from the UK is simple, we take care of everything.
Despite Brexit, RIVE21 manages all customs procedures directly. Duties, import costs and VAT are already included in your order, so there are no surprises at delivery.
For private customers, VAT is always included and clearly indicated at checkout and on your invoice.
For business customers, VAT treatment may vary depending on your company setup and will be handled in accordance with current regulations.
RIVE21 is VAT registered in the United Kingdom and operates with all the necessary authorisations to ensure a smooth and reliable delivery experience.
Home delivery and packaging disposal
For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly.
For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.
The indicated cost at checkout covers delivery under normal conditions, assuming no access restrictions or special handling requirements. Additional charges may apply for deliveries involving heavy or bulky items, the use of external platforms, special permit requirements, or the need for additional personnel. If any of these conditions apply, please contact customer service. They will review your order and provide an updated quotation based on the specific delivery requirements.
Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +34 609 153736 or via email at [email protected].
How are delivery times calculated
Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.
To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.
For instance, a product not listed as in stock, with an availability time of 4-6 weeks, will be in our supply chain within a maximum of 4-6 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.
If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +34 609 153736 or via email at [email protected].
For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.
Damage during transport
RIVE21 delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.
Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering.
Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: “Goods accepted subject to checking”.
What should you do if one or more products have been damaged during transport?
If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.
Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website’s order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.
For additional information, please reach out to our Customer Service at +34 609 153736 or via email at [email protected].
Dispute resolution
A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.
Pickup from our warehouse
Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while RIVE21 will provide assistance with loading operations and handle administrative and documentary formalities.
RIGHT OF WITHDRAWAL
In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.
If you wish to proceed with the right of withdrawal, the product must be returned under the customer’s responsibility and at their own expense (including customs charges) at RIVE21‘s main warehouse [RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)].
RIVE21 regularly delivers throughout the United States, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.
Standard shipping
Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.
In the United States, standard shipping requires 5-10 working days from the actual availability of the products.
For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers.
Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, RIVE21 will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 25-40 days depending on the destination (e.g. NY: 20-25 days / MIA 25-30 days / California 35-40 days / Texas 35-40 days).
Shipping costs and options are always displayed at checkout.
Notes:
The indicated days do not include weekends, long weekends, and holidays.
For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.
Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.
The specified number of days refers exclusively to working days from Monday to Friday.
Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.
If the goods cannot be delivered due to the recipient’s absence and/or missing import documentation, or if they are not collected within the storage period allowed by the courier, the customer will be responsible for their return to RIVE21‘s warehouses and any subsequent reshipment.
Sea shipments
For bulkier products and destinations for which air shipping may be expensive, RIVE21 provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.
Customs clearance operations and cost
RIVE21 will provide the necessary documentation for the customs clearance process and will also handle related operations. Unless explicitly agreed upon in writing, any local duties or taxes remain excluded from the order value. For further details, please contact our Customer Service team at +34 609 153736 or via email at [email protected].
White Gloves & Assembly Service
For bulky shipments or those containing particularly fragile items, RIVE21 provides specialized floor delivery services, including White Gloves and Assembly Service. These services cover assembly, professional installation, furniture placement, and packaging disposal. They are available upon request for an additional fee, calculated based on the specifics of your order.
For further details, please contact our Customer Service team at +34 609 153736 or via email at [email protected].
Home delivery and packaging disposal
For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly.
For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.
The indicated cost at checkout covers delivery under normal conditions, assuming no access restrictions or special handling requirements. Additional charges may apply for deliveries involving heavy or bulky items, the use of external platforms, special permit requirements, or the need for additional personnel. If any of these conditions apply, please contact customer service. They will review your order and provide an updated quotation based on the specific delivery requirements.
Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +34 609 153736 or via email at [email protected].
How are delivery times calculated?
Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.
To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.
For instance, a product not listed as in stock, with an availability time of 4-6 weeks, will be in our supply chain within a maximum of 4-6 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.
If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +34 609 153736 or via email at [email protected].
For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.
Damage during transport
RIVE21 delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.
Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering.
Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: “Goods accepted subject to checking”.
What should you do if one or more products have been damaged during transport?
If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.
Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website’s order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.
For additional information, please reach out to our +34 609 153736 or via email at [email protected].
Dispute resolution
A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.
Pickup from our warehouse
Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while RIVE21 will provide assistance with loading operations and handle administrative and documentary formalities.
RIGHT OF WITHDRAWAL
In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.
If you wish to proceed with the right of withdrawal, the product must be returned under the customer’s responsibility and at their own expense (including customs charges) at RIVE21‘s main warehouse [RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)].
RIVE21 regularly delivers throughout the Middle East, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.
Standard shipping
Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.
In the United Arab Emirates, standard shipping requires 4-7 working days from the actual availability of the products.
For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, RIVE21 will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 40 days depending on the destination.
Shipping costs and options are always displayed at checkout.
Notes: The indicated days do not include weekends, long weekends, and holidays.
For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.
Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.
The specified number of days refers exclusively to working days from Monday to Friday.
Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.
If the goods cannot be delivered due to the recipient’s absence and/or missing import documentation, or if they are not collected within the storage period allowed by the courier, the customer will be responsible for their return to RIVE21’s warehouses and any subsequent reshipment.
Sea shipments
For bulkier products and destinations for which air shipping may be expensive, RIVE21 provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.
Customs clearance operations and costs
Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.
RIVE21 will handle all customs operations, and the customer will be contacted by our courier for local VAT payment (VAT: 5%; Customs Duties: 5%).*
RIVE21 holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.
*Notes:
The rates provided are applicable to products of European origin, specifically in the furniture category; products of different origin or category may have different rates.
The information presented is based on the European Commission website as of September 2023.
Upon request, the buyer can opt to pay customs clearance costs through RIVE21. In this case, please contact our Customer Service at +34 609 153736 or via email at [email protected].
This option is not available for orders collected directly from a RIVE21 warehouse or showroom.
Home delivery and packaging disposal
For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly.
For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.
The indicated cost at checkout covers delivery under normal conditions, assuming no access restrictions or special handling requirements. Additional charges may apply for deliveries involving heavy or bulky items, the use of external platforms, special permit requirements, or the need for additional personnel. If any of these conditions apply, please contact customer service. They will review your order and provide an updated quotation based on the specific delivery requirements.
Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +34 609 153736 or via email at [email protected].
How are delivery times calculated?
Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.
To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.
For instance, a product not listed as in stock, with an availability time of 4-6 weeks, will be in our supply chain within a maximum of 4-6 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.
If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +34 609 153736 or via email at [email protected].
For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.
Damage during transport
RIVE21 delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.
Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering.
Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: Goods accepted subject to checking.
What should you do if one or more products have been damaged during transport?
If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.
Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website’s order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.
For additional information, please reach out to our Customer Service at +34 609 153736 or via email at [email protected].
Dispute resolution
A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.
Pickup from our warehouse
Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while Mohd will provide assistance with loading operations and handle administrative and documentary formalities.
RIGHT OF WITHDRAWAL
In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.
If you wish to proceed with the right of withdrawal, the product must be returned under the customer’s responsibility and at their own expense (including customs charges) at RIVE21’s main warehouse [RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)].
RIVE21 regularly delivers throughout Asia, providing a range of shipping options and additional services, including home delivery, assembly, as well as packaging removal and disposal.
Standard shipping
Standard shipping takes place at street level, at the house number provided during the order placement. In most instances, shipping is handled by express couriers like DHL, FEDEX, or UPS. Upon shipment, customers will receive a tracking number to monitor its progress.
In Asia, standard shipping requires 5-11 working days from the actual availability of the products.
For bulky shipments or shipments containing particularly fragile products, or if additional services such as home delivery or assembly have been selected, the shipping will be handled by specialized couriers. Delivery times can vary based on volume, destination, address accessibility, and type of service. For particularly fragile products, RIVE21 will provide tailor-made protective packaging for fast and safe shipping. In such instances, shipping may take approximately 30-50 days depending on the destination.
Shipping costs and options are always displayed at checkout.
Notes: The indicated days do not include weekends, long weekends, and holidays.
For products not in stock, the month of August must be excluded from the waiting time. However, for in-stock products, shipments are carried out regularly, except on weekends, Holidays, and during August 14/15/16.
Delivery times are provided as estimates, and while we only rely on trustworthy and validated couriers, occasional delays of a few days may occur due to external factors.
The specified number of days refers exclusively to working days from Monday to Friday.
Delivery times are calculated considering standard accessibility conditions of the delivery address and do not apply to remote areas, islands, or regions with challenging or limited access.
If the goods cannot be delivered due to the recipient’s absence and/or missing import documentation, or if they are not collected within the storage period allowed by the courier, the customer will be responsible for their return to RIVE21’s warehouses and any subsequent reshipment.
Sea shipments
For bulkier products and destinations for which air shipping may be expensive, RIVE21 provides a sea shipping service. Transit times are contingent on ship availability (typically with weekly or bi-weekly departures) and the distance to the destination port. Estimated transit time for sea shipments ranges from 3 to 6 weeks, depending on the factors mentioned above.
EUR 1 Certificate
The EUR 1 certificate relates to the trade agreement between the European Union and several non-EU nations. This agreement makes it possible to purchase certain products of European origin at preferential customs rates. RIVE21 provides the necessary documentation to ensure seamless access to these advantages.
For further information, please contact our Customer Service at +34 609 153736 or via email at [email protected].
Customs clearance operations and costs
Shipments made outside the European Union must undergo customs clearance in the respective destination country before the final delivery.
RIVE21 will handle all customs operations, and the customer will be contacted by our courier for local VAT payment.
RIVE21 holds various certifications and authorizations in customs matters, including the REX number, CETA, and FTA. This makes it possible, under specific agreements between the European Union and the destination country of the goods, and for products of European origin, to benefit from special reductions or elimination of costs associated with Customs Duties.
For further information, contact our Customer Service at +39 0239195096 or send an email to [email protected]. By reaching out to our Customer Service, the buyer can opt to pay customs clearance costs through RIVE21. This option is not available for orders collected directly from a RIVE21 warehouse or showroom.
Home delivery and packaging disposal
For most products and destinations, it is possible to request additional services, including home delivery, packaging removal and disposal, as well as positioning and installation. These services are also available for customized products or products requiring more intricate assembly.
For some of these products and destinations, customers can find detailed information on rates and conditions directly on the product sheet and at checkout.
The indicated cost at checkout covers delivery under normal conditions, assuming no access restrictions or special handling requirements. Additional charges may apply for deliveries involving heavy or bulky items, the use of external platforms, special permit requirements, or the need for additional personnel. If any of these conditions apply, please contact customer service. They will review your order and provide an updated quotation based on the specific delivery requirements.
Regardless, you can confirm the feasibility and costs of these services by submitting a request to our Customer Service, via phone call at +34 609 153736 or via email at [email protected].
How are delivery times calculated?
Delivery times are based on both the size of the products and the destination of the order. The average availability time for each item is specified in the product description section.
To calculate the delivery timeframe, you should add the estimated days for shipping by either standard or specialized courier to the average availability time.
For instance, a product not listed as in stock, with an availability time of 4-6 weeks, will be in our supply chain within a maximum of 4-6 weeks after order confirmation. To determine the delivery date, add the indicated days for shipping to the arrival date of the goods in our warehouse.
If an order contains multiple products, typically a single shipment is made. However, based on customer preferences and if the necessary conditions are met, separate shipments can be arranged by reaching out to our Customer Service at +34 609 153736 or via email at [email protected].
For example, whenever feasible, in-stock products will be shipped on the same day of your order; other items will be shipped as soon as they become available in our warehouse.
Damage during transport
RIVE21 delivers worldwide, carrying out meticulous inspection operations, operational management procedures, and packaging operations developed over many years. Despite these efforts, occasional damage may occur during transport. Therefore, all shipments are covered by all-risk insurance, ensuring that, by following the instructions outlined below, you can receive a replacement for any damaged part or product.
Upon receiving your order, it is essential to verify that the outer packaging is free of damage or tampering.
Additionally, if specified on the delivery receipt, it is necessary to cross-check the number of packages received with the number indicated on the delivery receipt. Reporting and detailing any anomalies (such as damage to the outer packaging or missing parcels) in the delivery receipt is crucial. Before signing the receipt, it is also recommended to meticulously inspect the contents of the parcel. If you are unable to do so, we kindly request that you indicate in the delivery receipt: “Goods accepted subject to checking”.
What should you do if one or more products have been damaged during transport?
If you receive an item with transport damage, it is crucial to report and describe the damage on the delivery receipt. Additionally, you must take photographs that depict the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety. Both the packaging and the products should be retained until a replacement is received or confirmation is provided by our Customer Service.
Any transport damage must be reported to our Customer Service immediately or within 5 working days of receipt. The report can be submitted via email at [email protected] or through the designated section on our website’s order area. The email should specify the order number or invoice number, include a detailed description of the damage, as well as photographs showing the outer packaging, inner packaging and protection, detailed views of the damaged part, and the product in its entirety.
For additional information, please reach out to our Customer Service at +34 609 153736 or via email at [email protected].
Dispute resolution
A new platform, operated by the European Commission, called ODR (Online Dispute Resolution), has been active online since 15 February 2016. Its primary objective is to assist EU citizens in resolving disputes related to or arising from online contracts for the sale of goods and services in a non-judicial manner. To file a complaint, visit www.ec.europa.eu/consumers/odr.
Pickup from our warehouse
Among our shipping options, we offer a pickup service at our warehouses or showrooms. In this instance, it will be up to the customer to organize the shipping, while RIVE21 will provide assistance with loading operations and handle administrative and documentary formalities.
RIGHT OF WITHDRAWAL
In accordance with the current regulations on this matter, customers can exercise the right of withdrawal within the established time limits. This right cannot be exercised for customized or bespoke products.
If you wish to proceed with the right of withdrawal, the product must be returned under the customer’s responsibility and at their own expense (including customs charges) at RIVE21’s main warehouse [RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)].
Pay attention that the “cooling off” period expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires physical possession of the goods. The right of withdrawal cannot be exercised by the Customer in the event that the Products purchased have been made according to the Customer’s requests, are personalized, or may deteriorate or expire rapidly.
In the event of a return, the customer is responsible for the costs associated with returning the ordered goods – including all custom duties and fees for the return of the goods, which will be deducted from the refund – as well as ensuring the correct packaging and the integrity of the content. Returned items must be in their original packaging and in perfect condition.
To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase with a statement, before the “cooling off” period has expired, for example:
RIVE21 provides you with a model withdrawal form, which you can use to inform us of your withdrawal.
The goods must be sent back or delivered to us at the below address within 14 days from receipt of your withdrawal notification.
RIVE21 Architecture&Design SL. – Poligono Industrial, Costa del Sol, 25B, Marbella 29603 (SPAIN)
Please, remember that all costs associated with returning your purchase to us are at your expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Unwanted items must be returned in a fully resalable condition. Please note, in case of goods returned in conditions that make them subsequently unsaleable, the equivalent amount of the value reduction of the item may be retained.
If you withdraw from your online purchase agreement, we will reimburse all the payments received from you, including the delivery costs (excluding any supplementary costs arising from a choice of delivery other than the standard delivery offered by us).
We will make the reimbursement without delay, and no later than 14 days after the day we are informed about your decision to withdraw from your online purchase. We will make the reimbursement using the same method of payment used for the initial transaction unless you have expressly agreed otherwise. In any event, no fees will be incurred as a result of the reimbursement.
The reimbursement may be suspended until the goods are received or until you provide proof that the goods have been sent back.
The 14-day “cooling off” period does not apply to goods that are personalized or made to unique specifications or goods which are liable to deteriorate rapidly.
RIVE21 is a trademark of RIVE21 Architecture&Design SL.
We have been dealing with furniture design since 2000, to offer you the best items signed by the most renowned Italian and international brands, while always paying attention to emerging designers and the most interesting latest news. To know more about RIVE21 visit www.rive21.com.
In this section you will find answers to frequently asked questions.
For further information please call our customer service at the number +34 609 153736 or send an email to [email protected].
With over 26 years of experience, RIVE21 is a reference point for design lovers and professionals. Our catalog includes the best international design and all products come directly from the original manufacturers.
Our catalog is constantly being updated, we offer the largest selection of designer furniture and accessories. If you are unable to find the item you are looking for, contact us and we will be happy to assist you.
All products purchased on RIVE21 are covered by a 12 months warranty against defects of compliance from the date of delivery. More information can be found on the Warranty and Claims.
Since 2000 we have been designing and furnishing exclusive spaces with our interior designers. Discover our Book an Appointment.
Do you need to furnish an entire room, your home, a hotel or an office? If you wish to receive a personal quotation, request it here and you will be contacted by our consultants.
Be inspired by our selections, explore and fall in love with the best designs of the world. Purchasing on RIVE21 is very simple:
Once you have completed the payment using the selected method you will reach the Thank You Page containing information about your order. You will receive a confirmation email with all details about your order to the address you provided, you can track the status of your order at any time from the ORDER STATUS EMAIL.
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* Visit the Payment Methods page.
We deliver worldwide, monitoring the packaging and operational management required to ensure optimal product delivery. In order to select the shipping country please go to the Ship To section at the bottom of the page. We recommend that you select your shipping country before adding items to your cart. If your country is not listed, please contact us and we will be happy to assist you.
RIVE21 offers an assembly service that requires assembly. For some of these products the information on rates and conditions can be found directly on the product sheet and at checkout. If the delivery to a specific floor and / or assembly services are not provided, it is still possible to send a request to our contact us that will provide a quotation based on the type of product and the accessibility of the apartment. In some geographical areas the service is not available yet.
RIVE21 offers an assembly service that requires assembly. For some of these products the information on rates and conditions can be found directly on the product sheet and at checkout. If the delivery to a specific floor and / or assembly services are not provided, it is still possible to send a request to our contact us that will provide a quotation based on the type of product and the accessibility of the apartment. In some geographical areas the service is not available yet.
Shipping times and costs are subject to variation based on the country of destination and the specific characteristics of the products (especially in the case of large orders or particularly delicate items). Additionally, floor delivery and/or assembly services can further influence the overall cost and delivery timeframe.
For more details on delivery times and shipping expenses, please visit the Shipping page and select the country of destination. Alternatively, contact our contact us.
To track the status of your order go to MyOrder and enter your e-mail address and order number.
Orders can be cancelled within 24 hours from the moment of confirmation. If you wish to return an item due to defects this can be done within 14 days of the order being received. In case of return you can choose to be refunded, to change the product or to receive a gift card that can be spent within one year in our online shop or in one of our showrooms. Find out how on the Returns page.
Please note, that made to measure, personalized or perishable products are excluded from the right of withdrawal.
Orders can be cancelled within 24 hours from the moment of confirmation. If you wish to return an item due to defects this can be done within 14 days of the order being received. In case of return you can choose to be refunded, to change the product or to receive a gift card that can be spent within one year in our online shop or in one of our showrooms. Find out how on the Returns page.
Please note, that made to measure, personalized or perishable products are excluded from the right of withdrawal.
