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The offer and the sale of Products through this online shop is proposed by the company RIVE21 Architecture&Design SL. – Centro de Negocios Puerto de Banus, Bloque E , Apt 45 Marbella 29660 (SPAIN) and are drawn up in compliance with the regulations on electronic commerce and distance sale contracts.
RIVE21 Architecture&Design SL. is an official authorized dealer of all the Brands on this Website.
The company:
RIVE21 Architecture&Design SL.
Centro de Negocios Puerto de Banus, Bloque E , Apt 45
Marbella 29660 (SPAIN)
CIF 02759750835
Tel : +34 609 153736
E-mail: [email protected]
The Customer declares to have read all the information and general conditions of sale presented herein, before placing an order.
These general conditions of sale (“General Conditions”) regulate methods and conditions of sale of the products marketed by RIVE21 (“Products”).
All products sales contracts from RIVE21 Architecture&Design SL. to third parties (“Customers”) are regulated by these General Conditions, which are an integral and essential part of any proposal, order and placement of a purchase order for the Products. Sales conditions applied to the orders are those in force at the moment of placing the order.
Deliveries outside of the EU also not include customs, that will be charged to the Customer and will be asked for by the courier at the moment of delivering the goods.
Prices presented on the Website by RIVE21 Architecture&Design SL. cancel and replace the previously stated ones and are subject to Products availability.
Technical and functional features of the Products published by RIVE21 Architecture&Design SL. contained in this Website to illustrate Products, are those sent by producers.
RIVE21 Architecture&Design SL. is not liable for the truthfulness and completeness of the information. Products images are for illustrative purpose only and are not binding.
Products cannot be sent for testing. Although RIVE21 operators can provide Customers with information on the Products, the Customer is responsible for the choice of the Products ordered and for their conformity to the specifications sent by each producer.
Tax documents related to orders will be issued by RIVE21 Architecture&Design SL. at the time of dispatching Products to the Customers.
The invoice will be issued by RIVE21 Architecture&Design SL. The Customer will have to indicate the exact necessary data and the billing address.
Once an order is confirmed, it should be cancelled only within 24 hours, at the end of which the customer is obliged to pay for the order. In accordance with the laws, our customers, anyway, could return the order within 14 days of receipt, as our return policy states (9. Right to Cancel).
Deliveries usually take place within 4-6 weeks in Italy, within 4-8 weeks in Europe, within 8 weeks for other destinations in the world, if Products are marked as “available”.
Should the order not be executed (in the event of unavailability of the Product ordered), RIVE21 Architecture&Design SL. will inform the Customer as soon as possible about the delivery time, subject to the Product availability. Should the Customer not intend to wait and decide to give up the Product, RIVE21 Architecture&Design SL. will refund the Customer of the price at the time of the purchase.
In the event of breakage, stock depletion or unavailability of the ordered Product, RIVE21 Architecture&Design SL. will inform the Customer as soon as possible, stating a new deadline for Product availability.
The Customer will send an e-mail confirmation for his/her choice, that is to wait for the Product supply or to request a refund.
Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, Credit card payments are attested by the transaction confirmation by the circuit.
We deliver through qualified express couriers, such as DHL, FedEx, TNT or specialists in furniture delivery, to guarantee the quality of our service and Products integrity.
– Delivery Time
In-stock items’ standard shipping is made by express couriers within 4-6 weeks in Italy, within 4-8 weeks in Europe, within 8 weeks for other destinations. In case of bulky order and/or fragile products, the shipping is made by specialized couriers and the delivery time depends on size and destination of the order. Delivery time is stated in weekdays.
For Products having different delivery times, the deadline applied is equal to the item with the longest delivery time. For delivery delays, the Customer is neither allowed to refuse the delivery, nor to ask for refunds or compensations.
RIVE21 Architecture&Design SL. reserves the right, if necessary, to segment the delivery of Products in different steps (even for items belonging to the same order).
Delivery is to be considered completed at the moment the Product is consigned to the Customer.
The delivery note issued by the courier and dated and signed by the Customer is proof of transport and delivery of the Product.
– Delivery on street level and Assembling
Deliveries are to be intended on street level: Products will not be delivered on the Customer’s floor and we will not take any trade-in.
Unless otherwise specified or agreed in written form, RIVE21 Architecture&Design SL. does not offer any assembly service.
The majority of our Products is delivered in pre-assembled form: final assembly is usually very easy and generally consists of assembling determined pieces.
Please note:
On delivery, the Customer must verify the content of the package, the conformity and state of the Product(s). RIVE21 Architecture&Design SL. recommends verifying the overall state of the Product(s) before signing the delivery note. In particular, the Customer must verify that:
Should the Customer note any anomalies, delivery of the Products must be refused or detailed reserves must be put in writing and dated.
Once the Customer signs the delivery note with no “reserve”, he/she will not be able to question the external conditions of the delivered Product. Issues about integrity, correspondence or completeness of the Products received must be notified within three 3 (three) from the delivery.
RIVE21 Architecture&Design SL. reserves the right to deliver the Products through a courier selected by the Customer.
Unless otherwise specified, all deliveries will take place on street level.
Special delivery terms and conditions must be previously agreed between the Customer and RIVE21 Architecture&Design SL. and accepted in writing by RIVE21 Architecture&Design SL.
– Duties and taxes
Please, remember that international deliveries outside the European union do not include customs & clearance fees, duties & taxes, and any other local taxes. RIVE21 is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office. These duties are payable by the customer prior to their delivery or at the time of the delivery (the amount will be calculated once the goods arrive in customs) and will be at the customers expense.
RIVE21 does not manage the tax refund. You can either contact the customs directly or have the delivery done to the asked address.
In the event of an error during the delivery, the Customer is in charge of returning the Product(s) to RIVE21 Architecture&Design SL. within 7 (seven) days from delivery, in the original and intact packaging, with its delivery note.
Once the Product is received in its correct form, RIVE21 Architecture&Design SL. will send at its own expenses the Product initially ordered.
– total or partial strikes, internal or external to the Company, stop of means of transport or provisions for any reason, governative or legal restrictions, computer breakdowns, telecommunication halt included networks and the Internet.
Force majeure will cause the suspension of the order. If after 3 (three) months parties observe the persistence of the force majeure, the order will be automatically cancelled, unless otherwise agreed.
8.1 Possible defects covered by the RIVE21 Architecture&Design SL. Warranty must be reported by the Customer not later than 10 (ten) days from the date of delivery. In case the RIVE21 Architecture&Design SL. Warranty can be applied, the Customer has the right to have his damaged Products replaced after returning them, excluding any right for a compensation for further damages. The necessary shipping costs to replace the items are covered by RIVE21 Architecture&Design SL. .
8.2 Taking for granted everything on point 8.1, RIVE21 Architecture&Design SL. does not offer any further warranty than that given by the single manufacturers of the Products here commercialized. The technical assistance and all the repairs of the Products covered by the warranty, when provided, are taken care of by the single manufacturers, according to the terms and the forms reported on the papers attached to Products themselves. In particular, RIVE21 Architecture&Design SL. neither offers any warranty on the compatibility of Products with other items or devices used by the Customer, nor offers any warranty on the Products suitability for any use conceived by the Customer.
8.3 Except for the supposition of fraud or of an important guilt of RIVE21 Architecture&Design SL. , it’s from now settled that, should be recognized the responsibility of RIVE21 Architecture&Design SL. towards any claim of the Customer – including the partial or full non-execution of the obligations assumed by RIVE21 On Line Store towards the Customer regarding the execution of an order – the responsibility of RIVE21 Architecture&Design SL. cannot be higher than the price of the Products purchased by the Customer and about which a contestation was raised.
9.2 To exercise the right of withdrawal, the Customer must send an explicit communication within and no later than the above-mentioned period, using, for example, the following channels:
The Customer may also use the standard withdrawal form provided in Annex I, Part B, of the Consumer Code, available on our website or upon request from Customer Service. Alternatively, withdrawal may be requested directly through the Order Area on the website, by logging in with the email address used for the purchase and the order identification number.
9.3 Effects of withdrawal
In the event of withdrawal, the Customer will be refunded exclusively for the cost of the Product, excluding any initial shipping costs, which remain the Customer’s responsibility.
The refund will be made only after receipt of the returned Product and verification of its total integrity and conformity (original packaging, no damage or signs of use). In case of damage, use, or non-compliant return, the refund may be reduced proportionally to the decrease in value of the item or may not be accepted.
The refund will be processed without undue delay and in any case within 14 days from confirmation of proper receipt and verification of the Product. The same payment method used for the purchase will be employed, unless otherwise expressly agreed.
9.4 Return of goods
The Customer must return the Products within 14 days from the date on which they communicated their decision to withdraw, sending them to the following address:
RIVE21 Architecture&Design SL. – Centro de Negocios Puerto de Banus, Bloque E , Apt 45 Marbella 29660 (SPAIN)
The direct costs of returning the goods, including any customs duties or handling charges for re-importation, shall be borne by the Customer and will be deducted from the refund. Products must be returned in their original packaging, perfectly intact and adequately protected.
9.5 Customer responsibility
The Customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Products must be returned in a resalable condition.
9.6 Exclusions from withdrawal
The right of withdrawal does not apply to Products made to measure, customized, or which by their nature are liable to deteriorate or expire rapidly.
9.7 Verification upon delivery
To facilitate the handling of any complaints, Customers are recommended to check the condition of the Products at the time of delivery, verifying:
the correspondence of the number of packages with that indicated in the transport document;
the integrity of the packaging;
the absence of damage or tampering.
In case of anomalies, the Customer may refuse delivery by noting the reservations on the transport document.
The Customer commits to pay the agreed price for the Product ordered on the Website (price of the Product plus Shipping costs), and to pay – when necessary and directly to the courier – VAT and any other tax related to the import of Products in the country of destination of the Product.
The Customers pays for the order:
The Customer guarantees to RIVE21 Architecture&Design SL. to have all authorizations necessary to use PayPal while confirming the order.
RIVE21 Architecture&Design SL. reserves the right to demand the Products ordered in case of failure to pay.
In this event and by request of RIVE21 Architecture&Design SL., the Customer commits to return any non-paid item, at his/her own expenses.
The Customer must keep the original packaging and the delivery note.
Personal information requested from and related to the Customer is essential to process and ship the order, to issue invoices and to draft warranty agreements, as the case may be. For this purpose, RIVE21 Architecture&Design SL. may provide suppliers with this information personal.
The Customer may object to this disclosure (pursuant to art. 7 of D.lgs. n. 196/2003) and has the right to access, modify, amend and delete all data related to him/her, by writing to RIVE21 Architecture&Design SL. – Centro de Negocios Puerto de Banus, Bloque E , Apt 45 Marbella 29660 (SPAIN)
For further information, please refer to Decreto Legislativo 30 giugno 2003, n. 196 – Codice in materia di protezione dei dati personali: Garante per la protezione dei dati personali.
In order to avoid any attempt of fraud, RIVE21 Architecture&Design SL. – Centro de Negocios Puerto de Banus, Bloque E , Apt 45 Marbella 29660 (SPAIN)
may ask proof of the Customer’s identity and domicile.
In the event of a dispute and where no amicable settlements were reached between the parties, where applicable mandatory dispositions of law related to consumer protection (as in art. 1, letter B of D.Lgs 22 maggio 1999 n. 185), any controversy linked to these General Conditions will be of exclusive competence of the Court of Madrid (Tribunale di Madrid, Spain).
Pursuant to and by effect of clauses no. 1341 and 1342 of the Civil Code, the Customer declares to have accurately read, understood and accepted specifically the following clauses of these General Conditions of Sale of RIVE21 Architecture&Design SL. : 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.
